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PostPosted: Fri Jun 26, 2009 12:29 am 
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Location: WPG, MB
Well, it has happened. My first ever defective DVD. EVER. And I have been buying dvd's since 97.

I purchased Mickey Mouse in Living Color: Volume 2 last summer new and still factory sealed. At the time I got it I did not have Mickey Mouse in Living Color: Volume 1, so I opened it to check it out and set it aside as I did not want to watch it until I got the first volume. I finally got around to watching it recently and disc 1 is defective :cry:. Disc 2 works fine but disc 1 won't play. I did manage to get it to play for a few seconds but it froze up. I tried it in three different players and no go. The disc looks perfectly fine. No scratches or any other visible deformities. I am so ticked off. I should have tried playing it when I got it.

My thoughts are that Disney won't replace it as it is 5 years old and I bought it off of Ebay (even though it was still factory sealed). Has anyone else had this happen to them?

Well back to hunting down another Treasures dvd. By chance is there anyone out there with a spare Mickey Mouse in Living Color: Volume 2 Disc 1?

JD

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My Walt Disney Treasures Collection total: 21
My collection is complete until the next wave!


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PostPosted: Fri Jun 26, 2009 6:29 am 
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Joined: Sun Jul 20, 2003 8:24 am
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Location: In the South.
Well I don't know if Disney can replace your disc, but I know they are still selling copies of Mickey Mouse in Living Color Volume 2 at Disney Shopping online:
http://www.disneystore.com/disney/store/DSIProductDisplay?storeId=10051&productId=1246907&categoryId=13698&catalogFromSearch=10002&catalogId=10002&langId=-1


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PostPosted: Fri Jun 26, 2009 2:24 pm 
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If I were you, R2-JD, I would still call Disney and see if you can get a disc replacement. MMICV2 is still widely available and even though it isn't in print anymore, chances are that Disney has spare discs lying around. The way disc replacement works is they send you an envelope and you send them your disc. When they receive it, they send you a new one. If they don't have any copies left, I would suggest buying a used copy on eBay or Amazon and just swapping out the faulty disc.


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PostPosted: Mon Jun 29, 2009 1:40 pm 
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Location: WPG, MB
Thanks for the input Goofystitch and Uncle Remus.

I did try contacting Disney as suggested and the guy told me they couldn't replace the disc because I purchased it on eBay. He told me to try cleaning the disc (even though I told him it is perfectly scratch free and in mint condition). I'll try it. Don't think it will work. But I'll try it.

So it looks as though I will have to buy another set.

JD

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My Walt Disney Treasures Collection total: 21
My collection is complete until the next wave!


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PostPosted: Mon Jun 29, 2009 2:56 pm 
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That's a bummer. I'm sorry to hear that.


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PostPosted: Mon Jun 29, 2009 9:03 pm 
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http://www.disneystore.com/disney/store ... &langId=-1

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PostPosted: Tue Jun 30, 2009 3:05 am 
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That stinks! Doesn't Disney have a disc replacement program?

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All the adversity I've had in my life, all my troubles and obstacles, have strengthened me... You may not realize it when it happens, but a kick in the teeth may be the best thing in the world for you.

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